Peoples Bank - Personal & Corporate Banking

General FAQ's

1. How can I open an account?

In opening savings account, should obtain the duly completed account opening application/mandate with signature.
Should have the identity of the applicant established by means any of the following documents in opening savings accounts.

National Identity Card.
valid passport
valid Driver’s license
Senior Citizen’s Identity card with an identification number

If the address stated by the customer in the account opening form differs from the address stated in the Identity card following documents should provide to verify the given address.

Utility Bill (not ecxceeding 3 months)
Tax Assesment Reports
Bank Statements.
Grama Niladari Certificates

2. What should i do when passbook is lost?

Customer should be apprised that the bank should be informed immediately in the event the passbook gets lost and that the passbook should not be alienated.
Affidavit should provide which attested by a Justice of peace/ Commissioner for oath/ attorney at law should be independently verified.

3. How can I apply a personal loan and what are the documents need to submit?

Visit nearest People’s Bank Brach to your permanent residence or works station with following documents.

Customer should be apprised that the bank should be informed immediately in the event the passbook gets lost and that the passbook should not be alienated.
Affidavit should provide which attested by a Justice of peace/ Commissioner for oath/ attorney at law should be independently verified.

4. What is the minimum balance that I need to maintain in the Savings Account? title

Rs 1000/-

5. How to open a Minor(Children) account ?

The parents or the Gordian of the Minor should complete the relevant forms on his/her behalf. However, the account should be maintained in the name of the Minor.
Birth certificate is mandatory .

6. How can I activate a Dormant Account?

Visit your account holding branch with your passbook and make withdrawal to activate your dormant account.

7. Are there any minimum and maximum cash withdrawal limits per day?

No

Online Banking FAQ's

1. Accessing for services

Access to the Internet Banking Facility (People’s Web)

This can access via the People’s Bank Website (www.peoplesbank.lk) and thereafter clicking the “Internet Banking” icon after clicking on the “On line Banking Icon”

Access to the Mobile Banking Facility (People’s Wave)

“People’s Wave” app can be downloaded and installed in the mobile phone from Play Store(Applicable only over ANDROID Version 4.4 , APPLE (IOS) Version 8.0.) and App Galary (Huawei)

2. What is OTP?

OTP stands for One Time Password generated by the system. You will receive OTP to your Mobile phone number or email which is registered with the bank.

3. What is Phishing Image?

Phishing images are used to avoid the unauthorized access to your online banking facility. Select image from the list of images as you prefer at the registration and you have to use it once you forget your password.

4. What is the Phishing phase?

Phishing phase should enter at the registration which contains not less than 08 and not more than 40 digits at the discretion of the customer.

5. How to enter the password ?

Password should consist 08 – 12 characters. A minimum of an English Capital letter, a simple letter, a special symbol and a digit should be included therein.

6. How to enter the User Name ?

The User Name should consist between 3 -12 English letters and numbers/English letters or numbers. Please do not enter any common user name eg: SHEHAN

7. Registration Process

Select the type of the account and enter the account number.
Select the type of the Identity Card and enter the Identity Card number.
Agreement or non-agreement with the terms and conditions that appear on screen.
Select one of the phishing images that appear on screen. Thereafter enter a “Personal Phrase”
Enter password and Re-enter the same password
Select Access level – Should select Inquiry/Full.
Should select either SMS or Email as the medium through which the one time password (OTP) will be obtained.
Click – Request OTP
Insert the OTP received via SMS or Email in the place appearing as OTP in the system and click “Continue”
You shall receive a notification informing whether registration has been successful or has failed.

8. Is there a fee for this service?

Six months grace period will be offered for the first six months. Thereafter the levying fee for this service is Rs 25/- per month.

9.How do I change my Password?

Go to “Settings” of the Mobile Banking or the Internet banking to change your password

10. I can’t remember the username .What should I do?

Please contact 1961 or +94112031001 (For overseas customers) Or Visit your nearest branch

11. I can’t remember the password .What should I do?

Use the “Forgot password” option in the login screen of the Mobile Banking or the Internet banking

12. What should I do if I lose my Password?

Immediately reset your password Using the option in the “Settings” of the Mobile Banking or the Internet banking to change your password OR
Use the option “Forgot password” in the login screen of the Mobile Banking or the Internet banking to reset your password. OR
Contact the Call Center through 1961

13. How can I view my account e-statements?

You can download your own statement through our Internet banking system by following blow the steps HOME > ACCOUNT SERVICES >ACCOUNT SUMMARY > ACCOUNT DETAILS> TRANSACTION PERIOD AND DOWNLOAD> FIND THE STATEMENT IN THE MY FOLDER

14. Are there any limits to money transfers?

No limit to transfer money to own accounts in People’s Bank
If you registered at the facility after December 2020, LKR 1 00,000 is the maximum limit to do fund transfer to third party accounts , other banks and bill payment. Limits Per day limit is LKR 100,000 Per transaction LKR 100,000
To increase these limits please visit the nearest branch with your NIC and the Passbook

15. How can I deactivate online banking?

Contact the Call Center through 1961 or +94112031001 (For overseas customers)

ATM Banking FAQ's

1. What are the services/facilities are available at ATMs?

Cash Withdrawal
Balance Inquiry
Cardless Cash Withdrawal
Mobile cash withdrawal

2. Do banks levy any service charge for use of other bank ATMs?

Cash Withdrawal
Balance Inquiry

3. While performing a transaction, does the card automatically come out if the ATM gets switched off?

Yes

4. If the ATM gets switched off right before the cash withdrawal, does the cash come out when the ATM gets switched on again?

No

5. What is the procedure of a Kiosk bill payment reversal?

Should contact relevant Branch which kiosk is installed

6. What is the per day limit of 3rd party fund transfer?

Kiosk – Rs. 200,000/- per transaction

7. How long does it take to update a bill payment?

Real Time

8. Does the bank charge any service fee when performing transactions from the CDM and Kiosk?

Kiosk – No
CDM- Yes for Bill Payments Rs. 10.00

9. What are the facilities available at CDMs and Kiosk?

CDMs.
Kiosk

10. What is the maximum cash advance limit in ATM?

Rs. 100,000.00 per day

11. How many transactions can be performed by a single card per day in CDM/Kiosk?

There is No limit/ restriction

12. In an active card, the reason why some customers cannot perform transactions for the first time?

There is no such a issue contact 1961 for any clarification

13. When the cash get stuck inside the deposit machine, how can it be recovered?

Should contact same Branch

14. What is the maximum deposit amount per day through CDM?

No restriction

15. Does the bank facilitate card less transaction service?

Only for EB accounts

16. How to activate card less transaction service?

Should open EB account

What is the maximum amount that can be withdrawn through the card less cash service?

Rs. 15,000.00

18. What should be done if the ATM issues damaged notes?

Contact same Branch

19. What if the ATM issues less cash than the amount entered in the ATM?

Not happen

20. What should be done if other bank ATM does not issue cash, but the account gets debited?

Customer Should contact People’s Card Center & send a request via email - card@peoplesbank.lk

21. What should be done if a card gets stuck in the ATM?

Customer should obtain new ATM card

Is it possible to pay peoples bank or other bank credit card payments through CDM or Kiosk?

Facility not available right now

23. What happens to the cash sent through mobile cash service if the beneficiary had lost the pin?

Sender’s Account will be credited after expiry of 24 hours

24. Is there a possibility to change credit card pin number from the ATM?

Yes

25. How to perform pawning payments through CDM?

Can’t be paid via CDMs

26. Branch does not advice customers to obtain a PIN number with the new card.

It is provided with debit card itself

27. Pin reset can be done through the branch but they direct customers to the call centre.

Both options available

IBAN is not necessarily required to remit money to Sri Lanka and the following information with SWIFT Code is sufficient to send a telegraphic transfer with correct beneficiary details.

People's Bank SWIFT Code - PSBKLKLX

Advance Payment Terms - (Cash-in -Advance)

1. If made out of a Sri Lanka Rupee Account -

Where the amount of the advance payment required to be made on the total value of goods to be imported, does not exceed a sum of USD 50,000/- or its equivalent in any other convertible foreign currency, shall be allowed.

Where the amount of the advance payment required to be made on the total value of the goods so imported, exceeds the sum of USD 50,000/- or its equivalent in any other convertible foreign currency , then the advance payment shall be effected only on

the submission of a bank guarantee or a standby Letter of Credit for the value of the amount of the Advance Payment, acceptable to the Bank effecting such Advance Payment ; or
The submission of the Value Added tax (VAT) Registration Number , the Tax Identification Number (TIN) and any other documents which Controller of Imports may required having regard to the particular transaction to the Controller of Imports and Exports for his approval given after considering the merits of the respective transaction; or

2. If made out of a Foreign Currency Account, then the limits specified in paragraph (1) (a) and (b) above shall not be applicable there to.

Documents Needed

Proforma Invoice
Duly completed Application Form of the Bank
Form 1 of Central Bank - Click here to download
Letter of Undertaking - Click here to download

Important

Proforma invoice must be in the name of the Enterprise.
Importer must submit evidence of the imported goods (ie. a copy of the Commercial Invoice and a copy of the Customs Declaration both duly stamped by Customs) within 180 days from the date of the remittance of the Advance Payment.

Open Account Terms

Open account occurs when an exporter ships the goods and all the necessary shipping and commercial documents is directly sent to the Importer who agrees to pay seller’s invoice at a future date.

Documents Needed

Commercial Invoice
Custom declaration form duly signed by the custom officer stating that goods released on open account basis.
Duly completed Application Form of the Bank
Form 1 of Central Bank - Click here to download

Advantages

Concessionary Charges [ TT charges + Commission Rs. 500/- only ]

Documents Needed (for an initial payment)

Offer letter and the relevant documents issued by the University consisting allowable expenses for the student.
Copy of the passport
Copy of the visa page of the passport. - [Not required for the initial payment]
Copy of the Student ID - [Not required for the initial payment]
Duly completed Application Form - (Issued by the Bank)
Form 1 of Central Bank – Click here to download

Important

Sender must be an account holder of People’s Bank.
A “Student File” will be opened and a "File Number" will be allocated to each student after submitting all the required documents and funds will be transferred easily throughout his/her course duration.
Transferable funds will be limited to the expenses mentioned in the Offer Letter.
A copy of the letters issued by the Universities consisting the updated expenses must be submitted to the Bank.
All payments relevant to the course and the living expenses of the student should be remitted from the same Bank / Branch in his/her course duration.

(1) A Sri Lanka national who has been a resident of Sri Lanka and has obtained Permanent Residency (PR) or citizenship in another country, including a dual citizen (hereinafter referred to as an emigrant) is eligible for the migration allowance, which includes proceeds realized from the sale of movable and immovable property, tangible and intangible assets owned by the emigrant and gifts received by the emigrant from the spouse and parents. Assets may include the value of precious stones, precious metals, personal jewellery and other assets held in Sri Lanka including estates inherited as beneficiaries.
(2) Following limits shall be applicable for the transactions specified in paragraph (1) of heading B above-

an initial migration allowance of USD 200,000 per individual aged 18 years and above, subject to directions issued by the Central Bank of Sri Lanka.
an annual migration allowance of USD 30,000. The first such annual allowance is transferable after lapse of 12 months from the full utilization of the initial allowance of USD 200,000. With the exception of the first allowance, subsequent allowances shall be transferable per calendar year and can be transferred in accumulation, subject to directions issued by the Central Bank of Sri Lanka.
an annual allowance of USD 30,000 in respect of foreign nationals as proceeds from sale of inherited property and assets in Sri Lanka subject to the directions issued by the Central Bank of Sri Lanka.

(3) The migration allowance should be remitted out through a Capital Transaction Rupee Account (CTRA) opened with a licensed commercial bank as an authorized dealer or a licensed specialized bank as authorized under paragraph (2) of regulation 2.
(4) Eligible migration allowance as approved by the licensed commercial bank as an authorized dealer or a licensed specialized bank as authorized under paragraph (2) of regulation 2 can be transferred from Capital Transaction Rupee Account to applicant’s Personal Foreign Currency Account and/or Inward Investment Account in Sri Lanka or transferred to an account of the emigrant maintained outside Sri Lanka.
(5) Current income (including interest, dividends, pensions, rent, lease rentals and profits) and superannuation benefits (Employees Provident Fund (EPF), Employees Trust Fund (ETF), gratuity and any other approved pension or retirement fund) shall be credited to the Capital Transaction Rupee Account and can be transferred in addition to the migration allowance to Personal Foreign Currency Accounts and/or Inward Investment Account in Sri Lanka or to an account maintained by the emigrant outside Sri Lanka.

Emigrants and/or foreigners of Sri Lankan origin shall obtain prior approval of the Central Bank of Sri Lanka to open and maintain foreign exchange accounts in any designated foreign currency for the purpose of crediting proceeds/income of inherited assets derived in foreign currency, if any, for such person.

Sending Money to Sri Lanka from Abroad /Inward remittances

We are the pioneers in the service of sending your hard earned money to the loved ones in Sri Lanka. People’s Bank is a state Bank and you can have the utmost trust and security of the money you send. Being the Sri Lankan Bank having the largest Branch Network in Sri Lanka, we extend you an efficient service by crediting or paying the beneficiaries at any part of the country within a short period of time after receipt. Our Inward Remittance Department is the Center of receiving money sent to People’s Bank by worldwide Banks and Exchange Companies and your inquiries related to remittances will promptly be attended by our energetic and enthusiastic staff members. You can choose the following remittance systems to send money to Sri Lanka.

People's Remittance

‘People’s eRemittance’ is a web-based product of People’s Bank supported by the latest technology to facilitate sending remittances to Sri Lanka within minutes. The aim is to offer new technology and system automations to ensure a speedy and smooth customer service. People’s eRemittance enables remitters abroad to send money through Correspondent Agents of People’s Bank. Presently, this service is available through the following Correspondent Agents of People’s Bank. List of People's eRemittance Agents People’s eRemittance promotes the use of the internet as a medium of inexpensive, hassle-free data transfer over a secured website. With the user-friendly front-end system coupled with state-of-the-art technology, it reduces remittance receiving/processing time, thereby increasing the efficiency significantly.

Australia

Kapruka (Pvt) Ltd.

Bahrain

Israel

Tifco Logistics & Trade Ltd
Unigiros Ltd.

Saudi Arabia

Alamoudi Exchange
National Commercial Bank (NCB)

Kuwait

Al Mulla International Exchange Co. W.L.L.
Al Muzaini Exchange Company
Bahrain Exchange Company W L L
City International Exchange W.L.L.
Dollarco Exchange Co. Ltd.
International Financial Line (FILCO)
Joy Alukkas Exchange
Kuwait Bahrain Internatioal Ex. Co. KSC
National Money Exchange Co
UAE Exchange Centre W.L.L.

Qatar

Al Dar For Exchange Works
Al Fardan Exchange Co. L.L.C.
Al Sadd Exchange
Alzaman Exchange Company.
City Exchange Company
Gulf Exchange Company
Habib Qatar International Exchange Ltd.
Islamic Exchange Company W.L.L

U.A.E.

Al Ahalia Exchange Company
Al Ansari Exchange
Al Rostamani Exchange Co. LTD
Joy Alukkas Exchange
UAE Exchange Centre L.L.C.
Wall Street Exchange Centre W.L.L.

Sultanate of Oman

Asia Express Exchange
Oman & UAE Exchange Centre

How to send

Step into your Remitting Bank/ Exchange Company (People’s eRemittance Agent)

Instruct the Remitting Bank/Exchange company to send the money to People’s Bank
Fill up the beneficiary details.

Full name of the Beneficiary Or Name with initials
Complete Account number (Eg:- People’s Bank – 15 digits A/C number)
Bank and Branch name ( Remittances to A/C s with other Banks too can be sent )
ID Number and contact number of the beneficiary, (If any).
If the beneficiary does not have an A/C Number, money can still be sent ; Provide the ID Number ,Full name , and contact number .

For further details, please contact:

Inquiries on Remittances sent Please contact : Manager- Inward Remittances and Inquiries (OCS) Tel No : +94 112438395, +94 112437985 E-Mail : teletran@peoplesbank.lk

People's Instant Remit

People's Bank has introduced ‘People's InstantRemit’ for instant Real time / Online remittance services.

Its salient features are

Provides direct / online credit of PB accounts
Can send remittances for over the counter cash payments to be claimed at any of the PB branches island wide
SMS notification to both sender and receiver
Online Feedback notification to the Agent

At present, this service is available through the following Vostro Correspondent Agents of People’s Bank.

Worldwide

TransFast Remittance LLC
UAE Exchange Centre
XPress Money

Qatar

Al Mana Exchnage

UAE

Index Exchange LLC

Kuwait

Bahrain Exchange Company

SWIFT

You can transfer money to any part of Sri Lanka from anywhere in the world in a secured way through SWIFT (Telegraphic Transfer), or Tested Messages quickly.

How to send

Step into your Remitting Bank/ Exchange Company.
Provide the SWIFT code of People’s Bank as PSBKLKLX
Instruct the Remitting Bank/Exchange company to send the money to People’s Bank
Fill up the beneficiary details.

Full name of the Beneficiary Or Name with initials
Complete Account number (Eg:- People’s Bank – 15 digits A/C number)
Bank and Branch name ( Remittances to A/C s with other Banks too can be sent )
ID Number and contact number of the beneficiary, (If any).
If the beneficiary does not have an A/C Number, money can still be sent ; Provide the ID Number ,Full name , and contact number .

Inquiries on Remittances sent

Please contact The Manager- Inward Remittances and Inquiries (OCS) -Ms. Renuka Arunasalam Tel No : +94 112438395, +94 112437985 E-Mail : teletran@peoplesbank.lk

Western Union

You can send money to Sri Lanka through Western Union for your loved ones from almost anywhere in the world.
Being a principal agent of Western Union, our aim is to serve your urgent financial needs by facilitating to receive money from over 700 + island-wide payment locations of People’s Bank.(Branches and Service Centres)
Hotline : 0094 11 2386922

People’s eRemittance’ is a web-based product of People’s Bank supported by the latest technology to facilitate sending remittances to Sri Lanka within minutes. The aim is to offer new technology and system automations to ensure a speedy and smooth customer service.
People’s eRemittance enables remitters abroad to send money through Correspondent Agents of People’s Bank. Presently, this service is available through the following Correspondent Agents of People’s Bank.
List of People's eRemittance Agents
People’s eRemittance promotes the use of the internet as a medium of inexpensive, hassle-free data transfer over a secured website. With the user-friendly front-end system coupled with state-of-the-art technology, it reduces remittance receiving/processing time, thereby increasing the efficiency significantly.

Australia

Kapruka (Pvt) Ltd.

Bahrain

Zenj Exchange

Israel

Tifco Logistics & Trade Ltd.
Unigiros Ltd.

Kuwait

Al Mulla International Exchange Co. W.L.L.
Al Muzaini Exchange Company
Bahrain Exchange Company W L L
City International Exchange W.L.L.
Dollarco Exchange Co. Ltd.
International Financial Line (FILCO)
Joy Alukkas Exchange
Kuwait Bahrain Internatioal Ex. Co. KSC
National Money Exchange Co
UAE Exchange Centre W.L.L.

Qatar

Al Dar For Exchange Works
Al Fardan Exchange Co. L.L.C.
Al Sadd Exchange
Alzaman Exchange Company.
City Exchange Company
Gulf Exchange Company
Habib Qatar International Exchange Ltd.
Islamic Exchange Company W.L.L

U.A.E.

Al Ahalia Exchange Company
Al Ansari Exchange
Al Rostamani Exchange Co. LTD
Joy Alukkas Exchange
UAE Exchange Centre L.L.C.
Wall Street Exchange Centre W.L.L.

Sultanate of Oman

Asia Express Exchange
Oman & UAE Exchange Centre

How to send

Step into your Remitting Bank/ Exchange Company (People’s eRemittance Agent)
Instruct the Remitting Bank/Exchange company to send the money to People’s Bank
Fill up the beneficiary details.

Full name of the Beneficiary Or Name with initials
Complete Account number (Eg:- People’s Bank – 15 digits A/C number)
Bank and Branch name ( Remittances to A/C s with other Banks too can be sent )
ID Number and contact number of the beneficiary, (If any).
If the beneficiary does not have an A/C Number, money can still be sent ; Provide the ID Number ,Full name , and contact number .

Eligibility

An individual including a minor who is a Sri Lankan national.
An individual of Sri Lankan origin including a minor who is a resident outside Sri Lanka.
A non-national resident in Sri Lanka.
A non-national either on temporary visit to Sri Lanka or intending to visit Sri Lanka.
An administrator or executor of the estates of a deceased person, who maintained
A Personal Foreign Currency Account (PFCA) with that authorized dealer or restricted dealer until the completion of the administration of the deceased person's estate.

Accounts may be opened in the form of a Savings Account , Fixed Deposit Account or current Accounts (Without cheque drawing facility) in any following Designated Foreign Currency.

US Dollars
Australian Dollars
Japanese Yens
Norwegian Kroners
Singapore Dollars
Euro
New Zealand Dollars
Chinese Yuan (Renminbi)
Canadian Dollars
Swiss Francs
Swedish Kroners
Sterling Pounds
Hong Kong Dollars
Danish Kroners

Required documents and information

The following information and documents are required to open a PFCA, as applicable;

	Eligible Persons	Information / Documents
i	An individual of Sri Lankan origin including a minor who is a resident outside Sri Lanka.	Full name, nationality and foreign address Passport number, date of issue and validity period Date of departure from Sri Lanka Citizenship or nature of visa granted by a foreign Government Account Opening Application FATCA Declaration
ii	A non-national resident in Sri Lanka	Full name, nationality and foreign address Address of workplace in Sri Lanka and designation, if any Copy of the employment contract and salary particulars Copies of passport and visa granted by the Department of Immigration and Emigration Account Opening Application FATCA Declaration
iii	A non-national either on temporary visit to Sri Lanka or intending to visit Sri Lanka	Full name, nationality and foreign address Copies of passport and visa pages Account Opening Application FATCA Declaration

Benefits

Debit Card issued free of charge
Credit Card facilities are available against the funds in the Accounts.
Monthly Interest.
Inward Remittances credited to Accounts free of charge
Outward Remittances
Instant loans up to 90% of the FC A/C balances.
Internet banking, Mobile banking and Voice banking facilities
Ability to transfer funds within the Bank or different Banks.
Free insurance cover * (Minimum balance of USD 250/- should be maintained for 6 months continuously prior to the incident )

Permitted Credits

Remittances in foreign exchange received from outside Sri Lanka in favor of the account holder through the banking system.
Unutilized foreign currency obtained by the account holder by debiting the Personal Foreign Currency Account for travel purpose as permitted by directions issued by the Central Bank.
Foreign currency brought into Sri Lanka by the account holder upon declaration [i.e., where such foreign currency notes exceeds or equals to USD 15,000 or its equivalent in other foreign currency on a declaration to Customs Department or where such foreign currency notes are less than USD 15,000 or its equivalent in other foreign currency, on an appropriate declaration to the authorized dealer or restricted dealer].
Transfers from Personal Foreign Currency Accounts (PFCAs), Business Foreign Currency Accounts (BFCAs) or accounts maintained in the Offshore Banking Unit, irrespective of the account holder.
Where the account holder is a resident outside Sri Lanka or a non-national resident in Sri Lanka, transfers from an Inward Investment Account (IIA) of the same account holder.
Transfers from Capital Transactions Rupee Account (CTRA) of the same account holder as permitted by directions issued by the Central Bank.
Transfers from Diplomatic Foreign Currency Accounts (DFAs) of any other person.
Capital, capital gains and other receipts arising from investments made in Sri Lanka in foreign currency, if the original transfer had been made by debiting the Personal Foreign Currency Account (PFCA) [or from the Non-Resident Foreign Currency Account (NRFC), Resident Foreign Currency Account (RFC) or Resident Non-National Foreign Currency Account (RNNFC) of the account holder, prior to this order come into effect].
Capital and capital gains received from foreign investments into an Outward Investment Account (OIA), if the original investment had been made by debiting the Non-Resident Foreign Currency Account (NRFC), Resident Foreign Currency Account (RFC) or Resident Non-National Foreign Currency Account (RNNFC) of the account holder, prior to this order come into effect.
Unutilized balance remaining in the Foreign Travel Card of the same account holder, up to the amount the Foreign Travel Card had been loaded from the Personal Foreign Currency Account (PFCA).
Where the account holder is a non-national employee resident in Sri Lanka, transfers from employers’ Sri Lanka Rupee account as monthly salary, employment benefits and other related benefits.
Where the account holder is a non-national employee resident in Sri Lanka, amounts in Sri Lanka Rupees authorized by the Central Bank for remittance abroad, converted at the rate of exchange obtained on the day of credit.
Transactions or Transfers from any other category of accounts that may be permitted to maintain by the Central Bank from time to time, to the extent such transactions or transfers have been permitted by directions issued by the Central Bank.
Remittances originating outside Sri Lanka from the account holder in terms of section 8(3) of the Act
Interest earned in foreign currency on the funds held in the account.

Permitted Debits

Any outward remittances made outside Sri Lanka.
Disbursements in Sri Lanka in Sri Lanka Rupees.
Transfers to Personal Foreign Currency Accounts or accounts maintained in the Offshore Banking Units, irrespective of the account holder.
Where the account holder is a resident outside Sri Lanka or a non-national resident in Sri Lanka transfers to an Inward Investment Account (IIA) of the same account holder.
Transfer of funds for uploading a Foreign Travel Card.
Transfers in respect of any investment permitted to be made in Sri Lanka in foreign currency utilizing funds in the Personal Foreign Currency Account (PFCA).
Withdrawal in foreign currency notes up to USD 10,000 (or equivalent in any other foreign currency) for travel purpose as permitted by directions issued by the Central Bank.
Where the account holder is a non-national resident outside Sri Lanka who is on temporary visit to Sri Lanka, withdrawals in foreign currency.
Where the account holder is a non-national employee resident in Sri Lanka, transfers to Business Foreign Currency Accounts (BFCAs) of the employer in respect of over payment of salaries and any other payment due to such employer.
Transfers to employers’ Sri Lanka Rupee account in the event of an over payment to a non-national employee resident in Sri Lanka, as per the sub paragraph (k) under the "Permitted Credits".
Payments to residents in foreign exchange in respect of transactions or categories of transactions, to the extent such transactions have been permitted by directions issued by the Central Bank.
Transactions or Transfers to any other category of accounts that may be permitted to maintain by the Central Bank from time to time, to the extent such transactions or transfers have been permitted by directions issued by the Central Bank.
Transfer of funds to a Foreign Currency Loan Account (FCLA) or an LKR Loan Account (LLA) of the account holder.

For more information please visit the nearest branch of People's Bank or contact us

Manager - Foreign Currency Department , People’s Bank,
Overseas Customer Services
+94 112332745
General Nos: 2332746/2334278/2437621/2446409
nrfc@peoplesbank.lk

Foreign Exchange Issuance/Encashment

Foreign exchange can be obtained by Sri Lankans in currency notes and drafts for travelling purposes, educational purposes, and migration….etc. The exchange limits will mainly depend on the purpose of the tour complying with the authorization limits imposed by Central Bank.

Documents Needed

Valid Passport
Valid Visa for the intended tour.
Return Air ticket
Duly completed Application Form of the Bank
Form 1 of Central Bank – Click here to download

Foreign Exchange Encashment

Drafts
Foreign currency notes can be encashed free of charge at any Branch of People's Bank.

List Of Foreign Currency Accounts (Standard Settlement Instructions)

CURR	NAME OF BANK	CITY	SWIFT CODE	ACCOUNT NO
USD	Citi Bank NA	New York	CITIUS33	36002905
	Deutsche Bank Trust Company Americas	New York	BKTRUS33	040 23840
	Habib American Bank	New York	HANYUS33	20729356
	HSBC Bank USA NA	New York	MRMDUS33	000 03434 7
	JPMorgan Chase Bank National Association	New York	CHASUS33	001 1 155801
	Kookmin Bank	Seoul	CZNBKRSE	762-8-USD-O1-6
	MashreqBank PSC	New York	MRMDUS33	70120275
	Standard Chartered Bank	New York	SCBLUS33	35820 802 00001
	KEB Hana Bank	Seoul	KOEXKRSE	0963-THR-050570016
	Wells Fargo Bank NA (formerly Wachovia)	New York	PNBPUS3NNYC	2000191008087
	Industrial Bank of Korea	Seoul	IBKOKRSE	7190001005700010
GBP	Bank of Ceylon(UK) Ltd	London	BCEYGB2L	0151 0600 10900
	Barclays Bank PLC	London	BARCGB22	203253 60674052
	HSBC Bank Plc	London	MIDLGB22	0015 4902
SEK	Skandinaviska Enskilda Banken AB (Publ)	Stockholm	ESSE SE SS	5201 85 281 14
AUD	Australia & New Zeland Banking Group Ltd	Melbourne	ANZBAU3M	217067-00001CURRENT A/C NO1
AUD	National Australia Bank Ltd	Melbourne	NATAAU33	18030255265 00
CNY	Bank of China	Shanghai	BKCHCNBJS00	453360621439
HKD	The Hongkong and Shanghai Banking Corp. Ltd.	Hongkong	HSBC HK HH HKH	002-343895-001
HKD	Oversea Chinese Banking Corp Ltd	Hongkong	OCBC HK HH	507 483 2020
CAD	Bank of Montreal	Montreal	BOFMCAM2	31691053364
SGD	DBS Bank Ltd	Singapore	DBSSSGSG	370003352
SGD	Oversea Chinese Banking Corp Ltd	Singapore	OCBC SG SG	501-010235-001
NZD	ANZ Bank New Zealand Limited	Wellington	AN ZB NZ 22	217067 00001NZD ACCOUNT NO1
DKK	Danske Bank - A/S	Copenhagen	DABADKKK	3007518269
EUR	Unicredit Bank Austria AG	Vienna	BKAUATWW	12711002601EUR
	Commerz Bank AG	Frankfurt	COBADEFF	4008721300 00
	Deutsche Bank AG	Frankfurt	DEUTDEFF	50070010 /9573825 1000
	Ing Bank NV	All Dutch Office	INGBNL2A	50908901
	Natixis	Paris	CCBP FR PP	3000799999060351 86000 EUR
	Bank of Cyprus Public Company Ltd	Nicosia	BCYPCY2N 010	CY73002001430000005000389500
	Banca popolare di Milano	Milano	BPMIITMM	399/6017
JPY	The Bank of Tokyo Mitsubishi UFJ Ltd	Tokyo	BOTKJPJT	653 0435309
	Mizuho Bank Ltd	Tokyo	MHCBJPJT	0 562010
	Sumitomo Mitsui Banking Corporation	Tokyo	SMBCJPJT	4915
NOK	Nordea Bank Norge	Oslo	NDEA NO KK	6001-02-04642/TSBKCMB
AED	National Bank of Abu Dhabi	Abu Dhabi	NBADAEAA	6201096655
CNY	Bank of China	Shanghai	BKCHCNBJS00	453360621439
CHF	Zurcher Kantonalebank	Zurich	ZKBKCHZZ80A	70001302353

AMU Accounts

Country	Name of Officer	Name of the Bank/Exchange Co.	Address	Contact Numbers
USD	Standard Chartered Bank	Mumbai	SCBLINBB	23105129539
	Standard Chartered Bank	Dhaka	SCBLBDDX	15-1111504-01
	Standard Chartered Bank Nepal Limited	Kathmandu	SCBLNPKA	15238260151
	Bank of Ceylon	Chennai	BCEY IN 5M	1 000022
	Habib Bank Ltd	Karachchi	HABB PK KA	000 73991036010
	ICICI Bank Ltd	Mumbai	ICICINBBNRI	000 408000492
	Standard Chartered Bank (Pakistan Ltd)	Karachchi	SCBLPKKX	15-0002860-01USD
	State Bank of India	Chennai	SBIN IN BB 105	10983152836

Our Correspondent Agents

Australia & New Zealand Banking Group
Kapruka Pvt Ltd.
National Australia Bank.
UAE Exchange Australia Pty. Ltd.
Westpac Banking Corporation.
XPress Money Services Ltd.
TransFast Remittance LLC.

Currency	Name of Officer	Name of the Bank/Exchange Co.	Address	Contact Numbers
UNITED ARAB EMIRATES	Mr. I.D.G. Sarath Kumara	Al Ansari Exchange Co	(People’s Bank Representative) Al Ansari Exchange Co. Level 08, Al Ansari Business Center, Al Barsha 01, P. O. Box 6176, Dubai, U A E.	Mob: 00971 553165630 Fax: 00971 43255295 E-mail: gskumara@peoplesbank.lk
	Mr. W.M.J.C. Wijesinghe	Al Fardan Exchange, UAE	(People’s Bank Representative) Al Fardan Exchange-UAE Dubai U. A. E.	Mob: 00971 551127837 E-mail: chathuran@peoplesbank.lk
	Mr. R.A. Dinesh Rathnayaka	Al Ahalia Money Exchange Bureau	(People’s Bank Representative) Al Ahalia Money Exchange Bureau Al Nahda Branch, Near Al Nahda park, P. O. Box 28720, Sharjah, UAE	Mob: 00971 554659239 Tel: 00971 65549924 Fax: 00971 65548758 E-mail: dineshr@peoplesbank.lk
QATAR	Mr. Dhamitha Rathnayaka	AL DAR FOR EXCHANGE WORKS	(People’s Bank Representative) AL DAR FOR EXCHANGE WORKS P. O. Box 24048, IBA Buildings , C-Ring Road, Near Doha Cinema, Doha - Qatar	Mob: 00974 50390001 Tel: 00974 44550455 Fax: 00974 44550888 E-mail: damithar@peoplesbank.lk
KUWAIT	Mr. Thilina Waidyanatha	Oman Exchange Company W.L.L	(People’s Bank Representative) Oman Exchange Company W.L.L, 4th floor, Al Othman building, Abdul Aziz Hamad Al Saqer Street, Opposite to the Liberation Tower & kptc bus station, Marqab, Kuwait City, Kuwait.	Mob: +965 97105311 (whatsapp, imo available) E-mail: thilinapriyal@gmail.com
SAUDI ARABIA	Mr. T. M. Majeed	Al Rajhi Bank	(People’s Bank Representative) Al Rajhi Bank,, KSA	Mob: 00966 55 764 3968 Whatsapp:0094715737475 E-mail: majeed@peoplesbank.lk
SOUTH KOREA (Stationed in S. Korea alternatively in every 03 months)	Mr. W.M.B.G.D.C. Weerasekara	Global Money Express Co. Ltd, (GME)	(People’s Bank Representative) Global Money Express Co. Ltd. 5F Glass Tower Bldg, 325, Jong-ro, Jongno-gu, Seoul, South Korea,	Mob: 0082 1033046864 Tel: 0082 36735559 Fax: 0082 36745559 E-mail: chinthakaw@peoplesbank.lk
	Mr. K. K.V.S. Dhananja	E9Pay	(People’s Bank Representative) E9Pay Company Ltd(E9PAY), Seoul, South Korea	Mob: 0082 1027356199 Whatsapp:009477 6811954 E-mail: dhananjas@peoplesbank.lk
CANADA	Ms. Jeevamani Jagathpriya	.	(People’s Bank Coordinator) 14, Meadowcrest Lane, Brampton, ON L7A 0T8 Canada	Mob: 001647 8671440 Tel: 001647 7499391 E-mail: pbcaco@gmail.com

FAQs

General FAQ's

1. How can I open an account?

2. What should i do when passbook is lost?

3. How can I apply a personal loan and what are the documents need to submit?

4. What is the minimum balance that I need to maintain in the Savings Account? title

5. How to open a Minor(Children) account ?

6. How can I activate a Dormant Account?

7. Are there any minimum and maximum cash withdrawal limits per day?

Online Banking FAQ's

1. Accessing for services

Access to the Internet Banking Facility (People’s Web)

Access to the Mobile Banking Facility (People’s Wave)

2. What is OTP?

3. What is Phishing Image?

4. What is the Phishing phase?

5. How to enter the password ?

6. How to enter the User Name ?

7. Registration Process

8. Is there a fee for this service?

9.How do I change my Password?

10. I can’t remember the username .What should I do?

11. I can’t remember the password .What should I do?

12. What should I do if I lose my Password?

13. How can I view my account e-statements?

14. Are there any limits to money transfers?

15. How can I deactivate online banking?

ATM Banking FAQ's

1. What are the services/facilities are available at ATMs?

2. Do banks levy any service charge for use of other bank ATMs?

3. While performing a transaction, does the card automatically come out if the ATM gets switched off?

4. If the ATM gets switched off right before the cash withdrawal, does the cash come out when the ATM gets switched on again?

5. What is the procedure of a Kiosk bill payment reversal?

6. What is the per day limit of 3rd party fund transfer?

7. How long does it take to update a bill payment?

8. Does the bank charge any service fee when performing transactions from the CDM and Kiosk?

9. What are the facilities available at CDMs and Kiosk?

10. What is the maximum cash advance limit in ATM?

11. How many transactions can be performed by a single card per day in CDM/Kiosk?

12. In an active card, the reason why some customers cannot perform transactions for the first time?

13. When the cash get stuck inside the deposit machine, how can it be recovered?

14. What is the maximum deposit amount per day through CDM?

15. Does the bank facilitate card less transaction service?

16. How to activate card less transaction service?

What is the maximum amount that can be withdrawn through the card less cash service?

18. What should be done if the ATM issues damaged notes?

20. What should be done if other bank ATM does not issue cash, but the account gets debited?

Is it possible to pay peoples bank or other bank credit card payments through CDM or Kiosk?

23. What happens to the cash sent through mobile cash service if the beneficiary had lost the pin?

24. Is there a possibility to change credit card pin number from the ATM?

25. How to perform pawning payments through CDM?

26. Branch does not advice customers to obtain a PIN number with the new card.

27. Pin reset can be done through the branch but they direct customers to the call centre.

IBAN is not necessarily required to remit money to Sri Lanka and the following information with SWIFT Code is sufficient to send a telegraphic transfer with correct beneficiary details.

People's Bank SWIFT Code - PSBKLKLX

Advance Payment Terms - (Cash-in -Advance)

1. If made out of a Sri Lanka Rupee Account -

2. If made out of a Foreign Currency Account, then the limits specified in paragraph (1) (a) and (b) above shall not be applicable there to.

Documents Needed

Important

Open Account Terms

Open account occurs when an exporter ships the goods and all the necessary shipping and commercial documents is directly sent to the Importer who agrees to pay seller’s invoice at a future date.

Documents Needed

Advantages

Documents Needed (for an initial payment)

Important

Sending Money to Sri Lanka from Abroad /Inward remittances

People's Remittance

Australia

Bahrain

Israel

Saudi Arabia

Kuwait

Qatar

U.A.E.

Sultanate of Oman

How to send

For further details, please contact:

People's Instant Remit

Its salient features are